Privacy Policy

We collect information that you provide directly to us when using our services:

• Personal Information: Name, email address, phone number, and mailing address
• Energy Information: DISCOM provider, consumer number, and electricity usage data
• Location Data: ZIP code, state, and service address for solar farm matching
• Financial Information: Payment details for subscription or ownership plans (processed securely via third-party payment processors)
• Communication Data: Emails, support tickets, and other communications you send to us

We use the information we collect to:

• Provide, maintain, and improve our community solar platform
• Process your enrollment in Virtual Net Metering (VNM) programs
• Connect you with relevant DISCOMs and solar farm operators
• Facilitate financing options through NBFC partners (with your consent)
• Send you service-related communications, including billing and solar generation updates
• Respond to your inquiries and provide customer support
• Comply with legal and regulatory requirements
• Protect against fraud and unauthorized access

We do not sell your personal information. We may share your information in the following circumstances:

• DISCOM Partners: To enroll you in VNM programs and apply solar credits to your electricity bill
• NBFC/Financing Partners: To process loan or financing applications (only with your explicit consent)
• Solar Farm Operators: To allocate your share of solar generation and manage your subscription
• Service Providers: Third-party vendors who perform services on our behalf (payment processing, data hosting, customer support)
• Legal Requirements: When required by law, regulation, or legal process

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit using TLS/SSL protocols
• Secure storage of sensitive information with industry-standard encryption
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection and privacy

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Opt-out of marketing communications at any time
• Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw previously given consent for data processing

To exercise these rights, contact us at [email protected]

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for basic site functionality and security
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics, Vercel Analytics)
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. However, disabling certain cookies may affect site functionality.

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Prevent fraud and abuse

When you cancel your account, we will retain certain information as required by law (typically 7 years for financial records in India).

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

Your continued use of our services after changes constitutes acceptance of the updated policy.